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Right of Return

The right of return is valid for private users inside the European Union (EU).

Musik Produktiv GmbH & Co. KG grants the unlimited right of return of 30 days after receipt of order on all goods. In order to meet the due date, it is adequate to return packet-worthy goods by post parcel or to request the right of return for non- post parcel goods to Musik Produktiv GmbH & Co. KG. It is not necessary, yet it would be kind of you to state the reason of return. After the statutory period of 14 days the customer must bear the costs for return deliveries. Excluded from the right of return are unsealed software, DVDs, CDs and books, brass instruments, vocal microphones, earphones (due to hygienic regulations) and finally lights as well as specialized or customized goods.
For orders from Germany we bear the cost of return as long as you make use of the possibilities proposed to you by us. These are: return delivery by post with the return sticker enclosed in your delivery or return delivery by UPS or another forwarding agency of our choice. Return deliveries by express or courier services are not refundable. Please do not send any unfree returns. Especially return deliveries as offered by private delivery services will not be paid by us. Please use our return service. Only this is free of charge. In the case of orders posted from abroad the costs must be carried by the customer. 

Information of the Right of Cancellation

It is possible to cancel your order in writing (e.g. letter, fax or email) within 14 days without stating any reason. The deadline begins after receipt of this information in writing. The revocation period begins with the return of the revocation or the goods. Please address your revocation to:

Musik Produktiv GmbH & Co. KG
Return Departement
Fuggerstr. 6
D-49479 Ibbenbüren

Cancellation Consequences

In the event of an effective cancellation mutually received benefits shall be returned and, if applicable, derived benefits issued. If you do not return the received goods completely or in poor condition then we are forced to claim value losses. This does not apply if the deterioration of the goods exclusively leads back to their testing – as would have been in a retail store. By the way, you can avoid the obligation to pay compensation by not taking the product into use as an owner and by omitting everything that leads to a value drawback.
Post-worthy packages can be sent back at our costs and risk. Non post-worthy packages will be collected at your home. Obligations to reimburse payment must be made within 30 days. The deadline begins by sending your declaration of cancellation or by returning the goods and with us receiving them. The refund of the purchase price will be made by check, bank transfer or credit to the credit card account.

Your Musik Produktiv-Team